One item sent was not what I had ordered. It is being returned at a degree of inconvenience to me. – How would you describe your experience with us overall (for our review page)?

It's unlikely that I will use your firm again. – Is there anything else you’d like to tell us?

• 5/10 – How easy was it to buy from us?
• 5/10 – How well did we keep you informed?
• 1/10 – How happy are you with your purchase(s)?