I had a complaint about my purchase (a mug with blurred print) and received an immediate apology and full refund. Excellent service. – How would you describe your experience with us overall (for our review page)?

Every organisation has an occasional slip-up. The test is how you put things right. In this you excelled. – Is there anything else you’d like to tell us?

• 9/10 – How easy was it to buy from us?
• 9/10 – How well did we keep you informed?
• 0/10 – How happy are you with your purchase(s)?