I was initially not recognised as a customer even though I did have an account but no purchase for a couple of years. But I emailed and was reassured I could still browse and order which I did – How would you describe your experience with us overall (for our review page)?

The e mail replies were swift and helped. – Is there anything else you’d like to tell us?

• 8/10 – How easy was it to buy from us?
• 8/10 – How well did we keep you informed?
• 9/10 – How happy are you with your purchase(s)?