Im in Australia. You use slow postage, so this survey is somewhat premature. My parcel has been stuck at a UK airport awaiting onward passage for 10 days now. I have sent you an enquiry but have not had a reply from you about this delay. – How would you describe your experience with us overall (for our review page)?

Not happy with your shipping or response to my query so far. Please advise if this parcel is still moving. – Is there anything else you’d like to tell us?

• 5/10 – How easy was it to buy from us?
• 4/10 – How well did we keep you informed?
• 0/10 – How happy are you with your purchase(s)?