Buying easy enough, less than happy about your follow up to my request. – How would you describe your experience with us overall (for our review page)?

I sent you an e-mail requesting details on returning a T-Shirt that was a size too small. I simply wanted to exchange for a larger size. No one bothered to reply, i'm not impressed. – Is there anything else you’d like to tell us?

• 8/10 – How easy was it to buy from us?
• 8/10 – How well did we keep you informed?
• 5/10 – How happy are you with your purchase(s)?